What started in London in 2000 in the humble beginnings of ASOS would flourish at a steady pace, and today ASOS is proud to stand beside its progress over the years. Today ASOS sells over 850 brands to 196 countries around the globe. Originally ASOS stood for "As Seen on Screen" but it’s commonly recognized by the acronym "ASOS". ASOS received its signature lower case logo in 2008 designed by Ben Lewin. ASOS was established in 2000 by the founding members Nick Robertson, Andrew Regan, and Quentin Griffiths.
ASOS is more than just another fashion retail store that sells a bunch of products from various brands; rather ASOS has spent its history paying meticulous attention to detail to ensure that ASOS only sells the best. ASOS is more than just a shop; ASOS is a phenomenon that is made for the further development of fashion as a whole. ASOS also conducts an annual competition that searches for young talents that are destined to shape the fashion industry in the future. Two select winners from this competition receive a cash prize for investment purposes along with mentoring from fashion experts.
ASOS allows customers to use vouchers, promotional codes and student codes that can be used to avail discounts on the products that the customer wishes to purchase. The codes can be availed through creating an account on the page and providing your email address to the website. They can also be obtained through following ASOS on social media or through select websites. ASOS has a social media presence on Facebook, Instagram, and Snapchat.
Voucher codes can be redeemed to get store balance, which can be used in payment as a substitute for money. To redeem these codes, the customer must create an account and add the code to receive gift-voucher balance to be able to use said balance before checking out. Students can avail a 10% off code for all purchases on the website by providing the relevant information at the website. This code lasts until the student’s graduation year. Using the codes I quite simple and you can do so by following these simple steps:
• First of all, add all the products you wish to purchase to your cart by clicking on the item and then clicking on “add to bag”.
• After selecting everything, you wish to buy, hover over the cart icon in the top right corner, and then you will notice a drop-down menu. In this menu, click on "Checkout."
• On the checkout page, you will notice an option that says "promo/student code or vouchers". Click on this option, and you will notice a drop-down menu will open which allows you to add the discount codes or voucher codes to the purchase you wish to make.
ASOS lays great emphasis on customer satisfaction. ASOS believes this is the most important factor that makes or breaks a brand at the end of the day. ASOS's customer service policies are crafted around the ideals of facilitating the customer at the end of the day and to take out all source of inconvenience root and stem.
ASOS allows several payment methods including Credit cards, PayPal, Klarna, Apple pay and Google pay. The accepted credit cards include VISA, MasterCard, Maestro, Delta, and American Express. Apple pay, Google pay, PayPal and Klarna users may complete their payments through their personal accounts directly.
To return an item, a customer may do so within 45 days of purchase by downloading a returns note for their specific region from the website. The item along with the returns note is to be sent to the given address within 45 days. Bear in mind that the return shipping but be paid for by the customer. It takes up to 20 days to receive the product back at the warehouse, and upon receiving, the customer will get an email within 24 hours along with the refund.
The website is very simple to navigate due to the easy and user-friendly interface that ensures the highest degree of simplicity. It is quite simple to find the best deals on the website as everything you primarily look for is right there on the home page when you open the website. Upon opening the home page, you will notice an orange strip that says "Up to 40% off fresh drops". You can click on the right side of this option to see the men's items on sale or on the left to see the women's items on sale. Men can find shirts, eyewear, shorts, shoes, rings, chains and much more for up to 40% off from the original price. Women can find dresses, shoes, shirts, lowers, bags, eyewear jewellery and much more on this page for up to 40% off. All the discounted products on the website are displayed on these pages.
+852 3999 4200
customer@asos.com
