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Cashback Frequently Asked Questions

How do I shop and earn Cashback? +

Simply join if you are already a member of Mycouponcodes Chashback or sign-in to our Cashback and start shopping.

On the Mycouponcodes Chashback website select the store, product or offer that you are interested in and click 'Visit Site', 'Get Code' or 'Get this Offer'. The retailer's normal website will open in a new window. Browse, shop and purchase exactly as usual on the stores website. We will update your rewards account with all eligible transactions, usually within 2 days from the date of your purchases.

If you have recently made an eligible purchase or transaction and can't see your rewards in your account don't worry. Rewards usually take around 2 – 5 days from date of purchase to be reported in your account as 'Pending'. Some stores however can take up to 30 days to report 'pending' transactions to your account.

Rewards will change from 'Pending' to 'Confirmed' and automatically become 'Available Cashback' when the return period of the goods has passed and/or the transaction is verified by the stores.

The length of time from 'Pending to Confirmed and Available' varies from store to store and can be anywhere from 7 days to 90 days. Some rewards however may take longer to be confirmed. For example, Travel rewards may not become 'Available' until after you have completed your travel.

'Available' rewards are just that, confirmed and available. If your account has an available balance over HKD 10.01 you can get paid at any time by going to 'Get Paid' from the 'My Account' section of the website.

Please be advised that once you have submitted or updated your existing PayPal account details you will need to wait 48 hours before submitting a payment request. Once requested, payments may take up to a maximum 5 business days to be processed.


What is cashback? +

Cashback is a loyalty program based on Money paid back to customers in cash after they make a purchase; so we can say that the cashback recognizes a rewards after the customer has made a purchase at a store.

Cashback motivate customers to come back as often as they can to take advantage of the special offers, discounts, free gift.


If i compare prices at other website first and after i would gain cashback through Mycouponcodes, is it possibile?

Sure, come back to Mycouponcodes Cashback and log in to your account , so click a buttons such as 'Visit Site', 'Get Code' or 'Get this Offer'.

Please make attention that wherever you decide to make a purchase, you will only earn Mycouponcodes Cashback if you go to the store from the links on Mycouponcodes Cashback website first.


How do I receive my Cashback payments? +

After Sign in, go to 'My Account' so 'Payments' and click 'Request Payment'. Enter a valid PayPal account where you would like to receive your rewards payment.

All confirmed and available rewards balances that total over HKD 50.01 are available for payment.

Once requested, payments may take up to a maximum 5 business days to be processed.


How are my purchases tracked? +

As is standard safe practice with most websites on the internet, Mycouponcodes Cashback keeps a text file called a "cookie" in the browser files of your computer. These small chunks of information (known as cookies) contain tracking information so that when you are logged in Mycouponcodes Cashback and you visit a store from the links on Mycouponcodes Cashback website, any purchases made will result in the store reading this information. The store will then send us information about your purchase, at which point we can then credit your rewards account.

This is extremely safe and does not result in any security issues for you or your computer. The cookie itself does not contain any personal information however it does allow us to relate any purchases you make from the links on the Mycouponcodes Cashback website back to your Mycouponcodes Cashback account.

Cookies can be turned on and off by you at any time in your web browser menu. However in order for us to be able to record your purchases and rewards, your browser must have ‘cookies’ enabled.


How can I check my cookies are turned on? +

Go to the privacy and/or security settings in your browser and make sure your cookies are enabled.

If you cant find the cookie settings there, refer to the help section of your browser or follow these instructions courtesy of Google http://www.google.com/support/websearch/bin/answer.py?hl=en&answer=35851


What is the difference between 'Pending Cashback' and 'Available Cashback'? +

'Pending' is the term for the rewards earned from your shopping that have not yet been confirmed as available and payable. Your transaction has been tracked by the store and your rewards are 'pending' prior to final confirmation from the store. Final confirmation is usually received after the return period of the goods or services has passed and/or the transaction is verified by the stores.

If you have recently made an eligible purchase or transaction and can't see your rewards in your account don't worry. Rewards usually take around between 2 – 7 days from date of purchase to be reported in your account as 'Pending'. Some stores however can take up to 30 days to report 'pending' transactions to your account.

Rewards will change from 'Pending' to 'Approved' and automatically become 'Available Cashback' when the return period of the goods has passed and/or the transaction is verified by the stores.

The length of time from 'Pending to Confirmed and Available' varies from merchant to merchant and can be anywhere from 7 days to 90 days. Some rewards however may take even longer to be confirmed. Travel rewards for example may not appear until after you have completed your travel.

'Available' rewards are just that, confirmed and available. If your account has an available balance over HKD 50.01 you can get paid at any time by going to 'Get Paid' from the 'My Account' section of the website.

Please be advised that once you have submitted or updated your existing PayPal account details you will need to wait 48 hours before submitting a payment request. Once requested, payments may take up to a maximum 5 business days to be processed.


I have forgotten my password +

Go to Sign In and there you will see a link to Forgot Password. Enter the email address registered to your account and you will be emailed a link to re-set your password. 

NOTE: The address you type in must match the current email address registered in your profile.


I want to unsubscribe from email newsletters +

Sure, is very easy!

If you would like to unsubscribe from Mycouponcodes Cashback newsletter emails, then simply sign-in and go to My Account then go to My Settings then go to Email Preferences and follow the instructions.

Alternatively, you may unsubscribe, directly from a marketing email you have received, by clicking on the Unsubscribe link at the bottom of each and every email we have sent to you.

You will continue to receive administrative emails regarding your transactions and other important administrative matters. If you wish to stop receiving these administrative emails then you will need to close your account.


How do I close my account? +

If you wish to close your Mycouponcodes Cashback account entirely and cancel your subscription, then Sign-In and go to My Account then Account Settings then Close My Account and follow the instructions.

If your membership is cancelled, you will forfeit any outstanding payments and rewards.


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