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An idea that was initially thought of by 4 classmates Johannes, Tao, Martin, and Tobias, back in 2009 has revolutionized the tourism industry in aims of making tourism more productive at the end of the day. The inspiration came from an event when Johannes landed a day early in Beijing but had no clue where to go or what to do as he was an outsider to this city. The fact that Beijing had so much to offer while Johannes didn't know where to look proves the fact that to have more productive trips, you must have a guide.
Johannes could only get about once his classmate Tao arrived to act as his guide and only then were they able to experience the destination fully. Bearing this idea in mind, the founders of GetYourGuide decided to create a universal platform that ensures people going into foreign countries do not waste any time rather enjoy their journeys to the fullest. GetYourGuide ensures you know what you're going to do upon reaching a foreign land.
Although GetYourGuide does not offer coupons or promotional codes, there is a service that notifies you about the best offers while you remain in touch with the network. To do so, you will have to create an account on the website. After doing so, you will receive emails of the best deals immediately as they are posted on the website. To do so, you can follow these steps:
• On the home page, hover over the "Log in" option in the top right corner. You will have a drop down menu appear in front of you, click on "log in".
• Upon doing so, you will get a box to appear in front of you that will have an option to create an account, click on this option.
• You can choose to sign up using Google or Facebook, or you can sign up directly with your email address by filling in the relevant information. Be sure to click on the "activate exclusive content" button to receive promotional emails.
GetYourGuide also has a social media presence on Facebook, Instagram, Twitter, Pinterest and LinkedIn, which customers can follow as well.
GetYourGuide gives great attention to its customers to make sure they are getting their money worth. The customer service policies are tailored around the idea always to help the customer and to get rid of all possible sources of any inconvenience, no matter how small.
Customers can choose to pay with a variety of payment methods, including PayPal, JCB, Credit card, Google pay, Apple pay. The credit cards accepted at GetYourGuide are MasterCard, VISA and American Express. Customers paying through PayPal, Google pay or Apple pay can pay directly through their accounts on their respective media.
The cancellation of tours varies between deals. Some tours will have a 100% money back guarantee with their trips. When you choose to book a trip with this condition, you can cancel it within the given time and get your money refunded back to you with no problem. Trips with this facility are marked with the "100% money back guarantee" tag which can be seen next on the box that displays the deal on the website. Trips without this tag will offer different refund policies which can be determined through the booking process.
During booking, some trips will have a side note regarding the cancellation policy that says "this activity is non-refundable". Trips with this note attached to it do not provide any financial reimbursement in the case of cancellation of a trip.
The website is very easy to use as the interface is built around the idea to make it as accessible as possible to have users find whatever they need easily and conveniently. Upon opening the website, you can see a search box on the home page that can be filled with your destination and days of travel to find all relevant rips on those dates in that specific destination.
Upon doing a search, you will be directed to a page that shows all the trips that are available on the dates of the customer's journey. Other than this search method, if you scroll down on the home page, you will find some of the best trips on the website that have the best reviews from travellers and are destinations that are a must go for travellers. You can see some famous cities on this page with an option that says "Explore things to do" upon clicking on this option, you will be directed to a page that asks you to enter your dates of travel and displays all relevant tours of said destination. In the case of any discount, the new price will be displayed with each tour that has a discount on its price.