HQhair is a cosmetics, makeup and lifestyle brand that was founded in 1999. They have come a long way since then and have flourished into a popular medium for the products they offer. But one thing that HQhair wants to make very clear is that it is not one of your run-of-the-mill cosmetics brands. HQhair is an entity that has a purpose it stands by. That purpose is to help young females, regardless of race, colour or creed, the means to express their individuality in a way that is exclusive to them alone. HQhair wants to induce a sense of confidence to embrace what you are rather than to shy away from it.
The ideals that HQhair want to pass on to people who follow it is that living in the shadow of other people will get you nowhere so you have to learn to cast your own shadow that only you can do at the end of the day. With this concept, HQhair likes to believe they are more than just a cosmetics brand, rather a medium that is dedicated to giving people the means to embrace themselves however they like at the end of the day.
HQhair offers discount codes that can be redeemed upon checkout to reduce the prices on payment. The discount codes can be obtained through following HQhair on social media or by registering on the website using your email account. HQhair has a social media presence on Facebook, Twitter and Instagram. Signing up at the website is quite simple as all you have to do is click on 'My Account' on the top of the home page, then click on 'continue' which is under "New to HQhair.com?”. Upon doing so, the user will be directed to a page where they must input relevant information regarding their registration. Upon doing so, they may click on continue to finish the registration.
Redemption of discount codes is also very simple and can be done by following these easy steps:
• Firstly, add all the products you wish to buy by clicking on them then clicking on 'add to basket'.
• After you have chosen all the items you wish to purchase, proceed to the checkout menu by clicking on the basket icon in the top right corner.
• On the next menu, you will notice an option to add a discount code. Upon adding a valid discount code, the payment will be automatically reduced.
There is also a student discount that can be availed on the website. Further details regarding this discount can be found on the website when you scroll to the bottom and click on 'Student Discount'.
HQhair lays great emphasis on customer service since the customer is the prime concern at the end of the day. To facilitate the customer and to make sure no inconvenience exists at any level, HQhair offers its customer service policies that ensure that the customer is always kept in mind. The acceptable payment methods include Visa, MasterCard, Maestro, American Express, AliPay and PayPal. PayPal and Alipay users may pay directly from their personal accounts. In the event of a customer wishing to return an item, they may do so by contacting the customer service team at HQhair with their order number, the item they are returning and the reason for return. The team must be notified within 48 hours of receipt of the order. The team will then respond with a specific authorization number along with the address you have to send the goods to.
The customer must package the item securely and include: the order number, the returns authorization number, whether a replacement or a refund is needed and the reason for returning the item. Bear in mind that the product(s) must be in the same condition as they were when they were sent initially, along with all tags still intact. Upon receiving the goods, HQhair will inspect them and prepare refunds accordingly.
Use of the HQhair website is extraordinarily simple since the interface focuses on simplicity. The idea is never to have the user find it annoying or tedious to use the website; rather, it is a seamless and satisfying experience. To find discounted deals, the user may click on the 'offers' tab, which is on the main taskbar on the home page. This will direct the user to a page that offers all available sale links that are present at the time on the website. This will include assorted products that are either categorized by brand or type with the discount information given next to it for example 'Save 20% on Paul Mitchell' or 'Save 30% on St. Tropez'. Upon clicking on any link, the user will be directed to a page that shows all the products on sale.