Previously known as skypicker.com, kiwi.com is a Czech online travel agency which provides fare aggregator, a Meta search engine and bookings for airline tickets. skypicker.com was founded in 2011, and it was not till 2016 when the name was changed to kiwi.com as of 2017, kiwi.com ranks among the five largest online networks of airline tickets in Europe. Today Kiwi is a network that gives travellers access to the best airline tickets for their hard earned money. On average, kiwi sells 35,000 seats a day, and the estimated miles travelled by kiwi travellers in 2018 was around 12,512,637,275 miles, which is the equivalent of flying around the globe 502,486 times.

According to the New York Times and Business Insider, kiwi.com “basically helps you figure out where you can fly within your budget”. With tons of satisfied customers, kiwi.com has become a platform that has earned the trust of travellers worldwide. In October 2017, Kiwi.com was named the fastest-growing technology company in Central Europe by Deloitte’s Technology Fast 50 Central Europe in the Rising Star category. And in June 2018, Kiwi.com was named best Czech startup by Forbes Magazine second year in a row.

Despite being a service rather than a store, kiwi.com does offer promotional codes that can be used to reduce prices on flights. These codes can be obtained by registering your email address on the kiwi website or through select websites or via social media. Kiwi maintains a social media presence on Facebook, Instagram, Twitter and Linkedin. In order to obtain promotions through email, the customer must sign up at the kiwi.com website with their email address. All you have to do is click on the menu option in the top right corner of the website which is represented by the three horizontal bars and then click on "Register". Upon doing so, you will be directed to a page that will ask the user to provide the relevant information in order to complete registration at the website. Using promotional codes is quite simple, and you can do so by following these simple steps:

• First, select the flight that you wish to book and provide the necessary information needed on the next page.
• During the online booking process, you will come across a page that will ask for payment information. On this page, you will notice an option to redeem a promotional code.
• In order to avail the benefits of the code, simply click on the empty box and provide a valid promotional code in order to apply it to your flight booking.

In order to maintain the reputation that kiwi.com has developed over the years, it is important to emphasize on customer satisfaction, which kiwi.com gives very high regard to. In order to keep the customer happy, kiwi.com has it’s customer service policies that are made to facilitate the customer at the end of the day and to ensure that there is no possible source of inconvenience on any level while availing the services of kiwi.com.

Kiwi.com offers a guarantee to travellers that give protection from flight delays in case you are in a connecting flight, from flight cancellation and from schedule changes. If any of these unfortunate events come to occur, kiwi.com will either offer you an alternative flight to your destination or refund the cost of your unused tickets. The customer has the liberty of choosing which of these two compensations they wish to avail when there are less than 48 hours till departure. If it happens to be more, then kiwi.com will decide.

Kiwi.com will also contribute to transport to another airport, overnight accommodation (if the delay is more than 8 hours) and food and drink (if the delay is more than 4 hours). In order to avail this guarantee, the traveller is advised to respond to offers within 24 hours and not to make changes to their flights without kiwi's approval.

Simplicity is key with the kiwi.com website as it is made to be as easy to use as possible with its user-friendly interface that provides all the primary information given right on the front page. Use of kiwi is even easier on its app, which is available on Apple and Android devices. Upon opening the home page, you will notice the main search box that will instantly find the best flights when a user enters their departure location, destination and travel dates and then clicks on "Explore". If you scroll down on the home page, you will notice all the trending destinations for travel on the website.

Along with each destination, the website also shows why their destinations are trending on the website at that time, for example, Turkey-Activities, UAE-Family fun, Tajikistan-Sightseeing & Culture etc. Users may view further details on a destination, should they find it of their interest by clicking on the option. Upon doing so, you will get the relevant flights listed on the next page along with their estimated prices.