Malaysia Airlines is a multinational airline that operates flights from Kuala Lumpur International Airport and other secondary hubs. Destinations include locations throughout Asia, Oceania and Europe. The airline has it’s headquarter established in Kuala Lumpur. The history of Malaysian Airlines can be traced back to the Malayan Airlines Limited, which was established in Singapore in the 1930s. Malayan Airlines flew its first commercial flight in 1947. After the formation of the Federation of Malaysia in 1963, the airline was renamed "Malaysian Airlines". It was then again in 1966 after the independence of Singapore Agreement the airline was renamed "Malaysia-Singapore Airlines" and then divided into Malaysian airlines and Singapore airlines in 1972.
Over the years, Malaysia Airline has flourished, and today is one of the most popular airlines in the world. Malaysia has earned several accolades over the years including the 'World's 5-star airline' by Skytrax multiple times, 'Asia's leading airline' by World Travel Awards and many more. But achievements aside, what makes Malaysian Airlines special is the dedication of everyone affiliated with the airline from the CEO to the employees to the passengers and everyone in between.
Malaysia Airlines does offer promotional codes, and they are very easy to redeem. The codes can be received via email or through social media and used directly when booking a flight on the home page. The option is given when you are filling in your information to look for a flight. Moreover, Malaysian Airlines offers a frequent flyers programme.
The frequent flyers programme is called "Enrich" which grants the user access to countless privileges and benefits. Upon entry to Enrich, the passenger will receive an Enrich blue card as the entry level membership. With travelling regularly, the passenger may move up to various Elite Tiers such as the Enrich Silver, Enrich Gold and Enrich Platinum. After getting a membership, the members of Enrich earn miles when they travel with Malaysia Airlines, Oneworld member airlines and partner airlines. These miles can then be redeemed for flights in Malaysia Airlines, Oneworld member airlines and partner airlines. They can also be redeemed on other privileges. You can sign up for the Enrich membership on the website by following these simple steps:
• Click on the “Enrich” option in the top right corner then on the next page click on “find out more”.
• You will be directed to a page that will have a link that says “sign up” at the bottom, click on this link.
• Upon doing so, you will be directed to a page where you must click on "register".
• The next page will ask for relevant information regarding the membership. Upon filling this information, you can follow the simple procedure on the website to complete your registration for Enrich.
Malaysia Airlines lays great emphasis on customer satisfaction as the customers are the most important stakeholder at the end of the day. To further elevate standards and keep on performing at a high level, Malaysia Airlines believes it is paramount to keep the passengers happy. For this purpose, Malaysia Airlines has its customer service policies which are made to facilitate the customer at the end of the day and to eradicate all forms of inconvenience root and stem.
The passengers have full access to manage their booking from wither the website or the mobile app, which is available on Apple and Android devices. The passenger may click on the "Manage Booking" option on the top of the website and then enter their six-digit PNR number (the booking number) then input your last name, then click on manage booking. The passenger has the liberty to modify their flight in case they find the need to. The time and date of the flight may be changed up to 4 hours before departure. The passenger may also cancel upcoming flights to fit their travel plans. Upon doing so, the passenger will receive a refund online. This option also gives the passenger access to the following actions: edit contact details, select seat, prepaid baggage and the multi-currency payment option.
The use of the Malaysia Airlines website is very simple as the user interface emphasizes on simplicity to the highest possible degree. It is very easy to book flights as the option is given right there on the home page to input your current location, destination, travel dates, number of passengers, cabin class and possible promotional code. Upon entering the data, the user can click on "book now". Upon doing so, the user will be directed to a page that holds all possible flights that fit the criteria given. The user may then select a flight of his or her choice to proceed. Booking flights is even simpler on the Malaysia Airlines mobile app, thus making it even easier for the passengers to book their flights.