Formerly Gogobot, Trip.com was founded by two entrepreneurs, Travis Katz and OriZaltzman back in 2010. Trip.com was acquired by Ctrip in late 2017 which would grow to become the world’s second largest online travel agency to date. The website is owned by Ctrip, which is a Chinese provider of travel services that include hotel reservation, transportation, ticketing, corporate travel management and packaged tours. Today Trip.com allows access to over 1,200,000 hotels while featuring more than 5,000 flights worldwide. Trip.com now has more than 30,000 workers as Trip.com is the one go-to spot for travelers looking for any service for their traveling needs. Be it airfare, hotel accommodation, car rentals or local attractions. The initial aim of Trip.com was to compile the necessary information people need in one convenient place to not have people searching several websites where they struggle to find what they're looking for.
We take pride in the fact that we have indeed achieved this aim with over 300 million members to this date.
Although Trip.com does not provide coupons or promotional codes since we are not a retail store, rather a service provider. Trip.com does provide users with a rewards program which users can utilize to receive various benefits. With Trip.com’s Points PLUS service, it is now easier than ever to earn more miles when you book a hotel. Simply by selecting your membership plans that are all given on the Trip.com Website. Using Points PLUS is very simple since all you do is choose your preferred membership program from the partners of Trip.com, then book your hotel and receive up to 10,000 miles or points for rewards upon checking in. Accessing this is quite easy as you can follow these steps to reach the Points PLUS program:
• On the website’s home page, scroll to the bottom where you will see a section of "other services", in this you have to click on the subcategory "Reward Program – Points PLUS”.
• Next, you will be directed to a page where you will be given a list of Trip.com’s affiliated partners and the membership programs they offer.
• You may choose the program of your choice to proceed with the Points PLUS program
Being one of the world’s largest service providers to this day, Trip.com always puts the customer first with its policies regarding the customer and Trip.com’s aim is to facilitate every member and to ensure no inconvenience exists in matters regarding the services provided.
In case of any issue, members can contact Trip.com on their numbers. Trip.com Customer service officials work tirelessly to facilitate the members of the websites. To find the phone number for customer services, you can scroll to the bottom of the home page where you will see an option for "contact us" under which you will see an option that says "Customer service support". Click on this option, and you will be directed to a page that displays all the phone numbers of customer service officials in all the countries that Trip.com operates in. Know that international charges apply to calls. You will also find the relevant email addresses of specific services on the right side of the page. The services include airfare, hotels, train tickets, car rental, airport transfer and one option says “Other”.
The use of the Trip.com website is as simple as it gets with our simple user interface. All the relevant information is right in front of you on the homepage when you first open the website. Make matters more simple, Trip .com has a mobile app which provides all the services of the website in the palm of your hand. The website offers 24 languages to make it easier for members to navigate the website easily.
Upon opening the website, the first thing you see is a search bar that offers users to search the network of Trip.com to find the deal that they are specifically looking for. This search bar caters to the services of airfare, hotel reservation, train tickets, and car rental/transfer. You can fill the search bars with the relevant information to get your search results from the website's database of services. If you scroll down on the home page, you will see some services that stand out and are recommended by the website. In this section, you can find the latest travel offers, the best hotel recommendations, popular round-trip airfare offers, popular destinations, and car rental recommendations.
With all these recommended services, you will find the prices of said services alongside them with the rating it receives on a scale of five stars. It also tells you the number of reviews on the service which can be viewed to ensure what service is best for you.
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