20% Off TravelCare Insurance
40% Off first year premium on MyMillion Medical Plan
Save Up to 91% Off with FWD offers on all Plans
Slash Up to 10% Off on Medical Insurance with FWD
Get Up to 20% Off on Travel Insurance with FWD
Take Up to HK$68,000 in Taxes with FWD Insurance
Get Up to 25% off in Renewal Bonuses with FWD's Total Care Accident Plan
Earn Rewards with the FWD MAX Program
Save Up to 10% off on Car Insurance with FWD
NEVER MISS A PROMO CODE!
YOU WILL FIND EVERY VALID PROMO CODES AND DISCOUNTS
FWD Frequently Asked question (FAQs)
Can I add, change, or remove my card during the billing cycle for recurring payments in progress?
Yes, you can change, add, or remove your card details during the billing cycle for recurring payments in progress. Please note that the status in the "Online Request Tracking" feature will be shown as "updating" while this change is being made. Once the billing cycle for recurring payments has been completed, the status will turn to "completed."
What are the benefits of using the myPortal service to make a contribution payment?
myPortal is a secure, self-service portal that you can access anytime, anywhere on your mobile device or laptop. One of the features of myPortal is the ability to make contribution payments for your takaful certificate.
How do I request a duplicate takaful certificate document?
To request a duplicate takaful certificate document, you can call the FWD customer service hotline at 1300 13 7988 or email them at [email protected]. The customer care team will assist you with the process.
How can I change the nominated beneficiary on my takaful certificate?
To change the nominated beneficiary on your takaful certificate, you can contact the HSBC Amanah Bank sales staff, FWD Takaful customer service, or your FWD Takaful agent. They will assist you with the process.
Where can I find more information about the claims process?
For more information about the claims process, you can email FWD at [email protected] or call the Malaysia hotline at 1300 13 7988 or the international line at 603 2771 7771. The customer service team is available from Monday to Friday, 9am to 6pm (excluding weekends and public holidays). It will be able to provide assistance with any questions you may have. Be sure to have your takaful certificate number ready when you contact them.
How to use a FWD Promo code
To use a coupon code from Mycouponcodes to get a discount on your purchase from FWD: Means?
- Copy the code from Mycouponcodes and follow the provided link to the FWD website.
- Once on the FWD website, start shopping and add any products you'd like to purchase to your virtual shopping bag.
- When you've finished shopping, proceed to the checkout process.
- You will be taken to the shopping bag page, where you will see an option to enter a discount code.
- Paste the code you copied from LoveCoupons.hk into the designated field labeled "Discount Code" and click "Apply."
- The discount will be applied to your purchase, and you can then complete the checkout process by continuing with the payment process.
FWD Customer Info
FWD Hong Kong may accept payment by wire transfer, credit cards, cheque, PPS, ATM, cash, or promo code. However, it is important to confirm the current payment options accepted by the company by contacting them directly.
Return/Refund or Cancellation Policy:
Policyholders who purchase long-term insurance policies are given a specific time period, known as a "cooling-off period," to review the terms and conditions of their policy. During this time, which is 21 days, the policyholder has the right to cancel the policy and receive a full refund of the insurance premium (less any applicable market value adjustment). This allows the policyholder to carefully consider their decision and determine if the policy is the right fit for them before committing to it long-term. If the policyholder decides that they do not want to continue with the policy within the cooling-off period, they can cancel and receive a refund.