How to apply Arena Promo Code HK

To apply a promo code at Arena HK, follow these steps:

1. Add the items you wish to purchase to your shopping cart and proceed to the checkout page.
2. On the checkout page, you will see a field to enter your promo code. Enter the code into the field and click "Apply" to redeem the discount.
3. If the promo code is valid and can be applied to your order, the discount will be applied to your order total.
4. Review the updated order total and complete the checkout process by entering your payment and shipping information.

It is important to note that promo codes may have certain restrictions or exclusions, such as minimum purchase requirements or exclusions on certain products or categories. Be sure to read the terms and conditions of the promo code to ensure that it can be applied to your order.

Customer Info:

 To contact their customer service team via WhatsApp, please click on this link: https://wa.me/85268292279.

Please note that this phone number is only for WhatsApp inquiries and does not accept phone calls.

The customer service staff will respond to inquiries during office hours, which are from Monday to Friday from 10:30 to 19:00 (excluding Saturdays, Sundays, and public holidays). Due to the recent increase in orders, it may take up to two business days for their team to respond to your inquiry.

Delivery Options:

Delivery is available in Hong Kong and Macau only. Two delivery methods are offered: door-to-door delivery and self-pickup at an SF Express location. For orders with a net value of HKD 500 or more, shipping is free. Orders with a lower net value will incur a HKD 50 shipping fee.

Delivery time is typically 3-5 business days for commercial and non-commercial areas and 5 business days or more for remote areas. There is no delivery service on weekends or public holidays.

Orders will be shipped using SF Express or Pickupp Express and can be tracked using the provided waybill number on the corresponding company's website. Self-pickup orders must be collected within 3 days of notification or they will be returned to the warehouse. Contact information for SF Express and Pickupp can be found in the original message.

Payment Options:

Arena HK offers a variety of payment options for customers to choose from. Some of the options that may be available include:

1. Credit or debit cards: Arena HK accepts a wide range of credit and debit cards, including Visa, Mastercard, American Express, and more.
2. Online payment methods: Arena HK may accept payment through online payment methods such as PayPal or Alipay.
3. Bank transfer: Customers may be able to pay for their orders through a bank transfer, either online or through their bank.
4. Cash on delivery: Some orders may be eligible for cash on delivery, which allows customers to pay for their order in cash when it is delivered.

It is important to note that the available payment options may vary depending on the location and specific order. Customers should check the payment options that are available during the checkout process.

Return and Refund Policy

Arena HK has a flexible return and refund policy that allows customers to return most items within a certain timeframe for a full refund. Here are some key points to consider:

1. Timeframe: Customers can return most items within 14 days of receipt for a full refund.
2. Condition: Items must be returned in their original condition, with tags still attached and in the original packaging if applicable.
3. Exclusions: Some items may be excluded from the return policy, such as clearance items or items that have been customized or altered.
4. Process: To initiate a return, customers can contact Arena HK customer service to request a return label. The customer will be responsible for paying for the return shipping costs.
5. Refunds: Refunds will be issued to the original payment method used for the order.

It is important to review the full return and refund policy before making a purchase to ensure that you are familiar with the terms and conditions.