How to use iHerb-HK promo codes and rewards?

Since 1996, the business has been established and their products were shipped out of multiple distribution centers in the United States and Asia. iHerb offers the same reputable national brands found at many retail or online channels. Customers are assured that all products are stored and shipped exclusively by iHerb. 

• On Desktop, once a product is added to your basket, you shall select 'Add to Cart' to begin processing your order. Copy the discount code into the box of ‘Apply Promo Code and select 'Apply'. Once applied, you will see your new basket total.

• The Rewards Program is on-going, and participation is subject to the terms and conditions set forth herein (“Rewards Program Period”). The Rewards Program is open only to iHerb customers who are at least eighteen (18) years of age or older at the time of participation. You may participate in the Rewards Program when You purchase products offered for sale on the Site. When You complete Your first order, you will be enrolled in this Rewards Program to receive credits towards Your future iHerb purchases (“Rewards Credits”). Rewards Credits earned under this Rewards Program can only be used by You towards Your future purchases made on the Site or can be redeemed for cash when a certain threshold is reached as indicated in the Rewards FAQs. 

• You will receive a customized link (“Rewards Link”) as well as a special code (“Rewards Code”). You can receive Rewards Credits when new and existing customers referred by You to place qualifying orders using Your Rewards Link or Rewards Code. In addition, you will earn rewards by posting eligible reviews and receiving “helpful” votes on Your reviews and answers. You can refer potential Referred Customers through Your Rewards Link by going to your favorite product, category page, or creating a shopping cart of Your favorite products. You need to click on the “Share” button on the top-right corner to share your Rewards Link or going to Your order history. You also earn Rewards Credits if a Referred Customer enters Your Rewards Code at checkout. They will have seven days to complete their order. You may receive either a (i) five percent commission (5%) in Rewards Credit from each existing customer order or (ii) five-dollar USD (USD 5) Rewards Credit for each referral orders placed by a new customer. 

• Super Rewards is one of the special promotional programs to provide you additional opportunity to earn even more Rewards Credit. You may refer to their Super Rewards page for the latest offer.

• There are also Rewards Credits by writing reviews for products that You have purchased and used any time after July 1, 2020. To be eligible to receive Rewards Credits Your review must meet the following criteria: (i) You must have previously purchased the product from iHerb; (ii) Your purchase must have occurred after July 1, 2020; and (iii) Your review must comply with their User Generated Content Guidelines (“UGC Guidelines”). Fake content and copied or stolen content, off-topic reviews, defamatory language, personal attacks, and unnecessary or incorrect content are all in violation of their UGC Guidelines.

Shipping information: 

SF Express: There are no duties and taxes. There are also no further payments are required at the time of delivery. For inquiries regarding SF Express orders, you shall contact the SF Express Customer Service at (852) 2730 0273.

Kerry Express Home Delivery: The order will be delivered to your address provided during the checkout process. For shipping-related inquiries, you shall contact Kerry Express Customer Service at (852) 3513 0888.

Kerry Express Locker: You can pick up the order(s) from Kerry Express’s lockers by using a code provided by Kerry Express via a text message. The free storage period will expire after 48 hours after the order delivery to the locker. For inquiries regarding Kerry Express orders, please contact Kerry Express Customer Service at (852) 3513 0888.

Refund and return policy: You shall submit requests within 60 days of purchase (90 days for iHerb exclusive products). Some items must be refunded and not replaced. Documentation depicting damages and wrong items may need to be provided for any compensation to be considered. Refunds may be granted back to the original form of payment or provided as Rewards credit (store credit).

Refund requests may take up to 3 days for review. Customers will receive an email notification once a decision has been made. Once approved, refunds typically take 5-10 business days to process back into the financial account associated with order payment. However, refunds may take up to 35 days to process for customers outside of the United States.

Virtual Assistant: For any further inquiries of their help desk, you may consider reading in detail at  https://www.iherb.com/help/contact, There is a live chat hour at Beijing time on weekdays from 9am to 5pm. Holidays are excluded.