Shopping with RMK Hong Kong is designed to be simple, secure, and customer-friendly. All orders are processed quickly and carefully packed to ensure that your favorite skincare and makeup products arrive in perfect condition. RMK currently offers free standard shipping on all purchases over HK$210, making it easy to stock up on essentials without worrying about extra delivery fees. For orders below HK$210, a small shipping charge applies, which will be displayed clearly at checkout.
Most orders are dispatched within 1–2 business days after confirmation. Delivery times typically range from 2–5 working days within Hong Kong, depending on the shipping method and destination. Customers will receive a tracking number via email, allowing them to follow their order from the RMK warehouse to their doorstep.
If you need to return or exchange an item, RMK Hong Kong provides a straightforward returns policy. Unopened and unused products may be returned within a specified period (usually 7–14 days) after delivery. To start a return, contact RMK customer service with your order number and reason for return; they will guide you through the process and provide instructions for secure shipping.
Please note that items must be in their original packaging and in resaleable condition to qualify for a refund or exchange. Refunds are typically issued to the original payment method after the returned items are inspected and approved.
With free shipping on orders over HK$210, prompt delivery, and a clear returns procedure, RMK Hong Kong ensures every shopping experience is convenient and worry-free.