ITeShop Frequently Asked question (FAQs)

What is Iteshop?

ITeSHOP HK is the official online fashion destination of the I.T Group in Hong Kong, offering a curated selection of high-quality, on-trend clothing, accessories, and shoes from a wide range of popular brands at competitive prices.

How much can I save with an ITeSHOP Code or during a sale?

You can typically save up to 30% OFF retail price by using a valid ITeSHOP Promo Code HK. However, during a major ITeSHOP Sale event, you can grab items with markdowns that reach up to 70% OFF the original price.

How do I use my ITeSHOP Promo Code?

During the final step of checkout on the ITeSHOP website, you will locate the field labeled "Enter Promo Code." Simply input your valid code, click "Apply," and ensure the discount is reflected in your order summary before finalizing payment.

Can I combine an ITeSHOP Promo Code with sale items?

Generally, ITeSHOP codes are not stackable with items already marked down during a ITeSHOP Sale. However, look for special Flash Codes that are occasionally released to give an extra percentage off clearance merchandise.

Are there codes that exclude specific designer brands?

Yes, some of the highest value ITeSHOP Promo Code HK may carry restrictions, most often excluding specific luxury designer brands, or newly launched collections.

What should I do if my ITeSHOP Promo Code is not working?

First, check for spelling or capitalization errors. Then, confirm the code's expiration date and ensure your cart meets any required minimum spending threshold. If the issue persists, contact ITeSHOP customer service.

Does ITeSHOP offer free delivery?

Yes, ITeSHOP offers free standard delivery on orders that meet a minimum spending amount, which is typically HK$300 or more. Free delivery is not automatic on all orders.

How long does standard delivery take from ITeSHOP HK?

Standard delivery within Hong Kong usually takes 2 to 5 business days. Express shipping options are available for a faster turnaround at an additional charge.

What is the ITeSHOP return policy?

ITeSHOP offers a 7-Day Return Policy. If you are unsatisfied with your product, you have 7 days from the receipt date to initiate a return for a refund, provided the items are in their original condition.

Does ITeSHOP offer exchanges?

No, ITeSHOP typically processes returns for a refund. If you need a different size or colour, you must return the original item and place a new order.

Will there be a special ITeSHOP Promo Code November 2025?

Yes. Expect ITeSHOP to release high-value promotional codes during this November 2025, often granting extra discounts on already reduced items.

What types of offers can I expect from ITeSHOP Promo Code 2025?

Throughout 2025, expect ongoing promotions such as extra 5% OFF for Visa cardholders, discounts for new customers, and seasonal "Buy 2 Get X% OFF" offers, alongside major clearance sales.

Are there special ITESHOP codes for new customers?

Yes, ITeSHOP frequently offers new customers a promotional code (e.g., HK$110 OFF or 10% OFF) on their first purchase that meets a specified minimum spend requirement.

Does ITeSHOP offer student discounts?

ITeSHOP occasionally partners with student discount services to offer a percentage off purchases. Check the site footer or relevant student platforms for current eligibility and valid codes.

Which payment options are supported by ITeSHOP HK?

ITeSHOP HK supports major credit cards, including VISA, Mastercard, American Express, and JCB, alongside regional e-wallet options like PayPal and Alipay HK.

How do I earn rewards or points with ITeSHOP?

You automatically earn membership points through purchases, which can be redeemed for discounts or gifts based on your membership tier. Only purchases delivered in Hong Kong qualify for point accumulation.

Does ITeSHOP accept gift cards or store credit?

Yes, ITeSHOP accepts official I.T Group gift cards, which can be applied during the checkout process alongside a valid promo code, provided the terms allow stacking.